We aim to ship packages as soon as possible, but all orders are dealt with in chronological order of receipt. Packages will be shipped from the United Kingdom, and delivery times will vary based on global postal times. Orders are dispatched Monday to Friday only so please factor in additional days to your expected timeline if you order over a weekend.

Taxes and tariffs vary depending on the country you are ordering from.

For customers in the United Kingdom, VAT is included in the price.

For customers in the European Union, you will be able to pay applicable VAT for your territory at checkout.

For customers in the United States of America, prices have been adjusted so at check out your total will include import duties levied at the US border.

For customers in other territories, you will be responsible for paying any additional taxes or tariffs on arrival as prompted by your national authority.

We urge customers to please check any potential charges that may be accrued by ordering items from the United Kingdom with their respective government websites.

Yes. You should receive an email with a shipping notification. If you have not received this, please check your spam folder, or that the email used to make the order is correct.

Please contact the Good Omens HQ customer service team via our contact page and we will look into this.

While some territories will be more expensive to ship to than others from the United Kingdom, if you feel that your shipping fee is incorrect, contact the Good Omens HQ customer service team via the contact form and this can be looked into.

We urge customers to please check any potential charges that may be accrued by ordering items from the United Kingdom with their respective government websites, as they may face additional charges after checkout.

As of 29th August 2025, new import tariffs have been adopted for goods entering the United States of America. Good Omens HQ has adjusted the prices of items for customers in the United States to factor in the taxes that will be levied upon arrival, so these can be paid at the point of purchase. This is a new system to minimise impact on customers after they have checked out with their orders.

The process may evolve as the tariff situation continues to unfold.

Following Brexit, orders originating from the United Kingdom to countries in the European Union are subject to taxes levied by the respective destination.

Good Omens HQ currently utilises the EU's IOSS scheme for orders under 150 euros. This VAT payment and other relevant additions can be charged at the time of purchase.

Orders over 150 euros are exempt from the IOSS scheme, meaning that customers will be required to pay import duties, handling fees and VAT at the point of delivery.

Good Omens HQ urges customers to confirm the expected import costs prior to purchase, so they are aware of the approximate dues they will subsequently owe to receive their package.

All of our orders are dispatched from the UK, and we only send using tracked and managed services with insurance. This can mean that the cost for some locations is higher than we would like, but it is important to us that your items reach you safely and don't become lost. Please know we are always looking for ways to offer lower costs for delivery and we don't make a profit on these costs.